home automation install
A few days passed and we called Vivint to follow through w/ our request. When we called, they stated that they did not receive anything. Vivint suggested that I email
them all documents to their email address: . I did what they suggested but when we called again, they did not receive it. By this time we were staying in a motel that we are still currently staying in, slowly transitioning to base housing. Upset and frustrated, we called and spoke w/ Vivint Rep Justin
who worked in Account Resolutions. While on the phone w/ Justin, my wife emailed all documents to him. Within a minute, Justin received it. Just like Justin, Paul did the same thing. Paul stated to me that he was going to personally “hand carry” our paperwork to approving authority and that he was going to contact us once that happens. No calls, no emails, nothing.